Complete Work Experience.

BRI's internal lending platform for Briguna (personal loan) and KPR (mortgage) applications, covering the approval workflow end to end plus Whitelist management, credit administration, and digital agreement signing.

• The loan approval process had too many disconnected hand-offs between roles, stretching timelines to around 3 weeks. I redesigned the workflow across Initiator, Approver, and Credit Admin Officer (plus the ARCI risk-evaluation engine and Early Warning System logic feeding into it), bringing that down to 3-5 days.
• Designed the Whitelist and cross-bank Open Flagging modules so credit ops could pre-qualify leads without manually cross-checking eligibility against multiple bank records.
• Worked closely with engineering through the legacy-to-React migration of the Checker & Signer disbursement modules, the priority was keeping the interface stable for daily users while access moved onto a single sign-on gateway.
• Helped scale BRI's enterprise design system with variable tokens, which took a lot of the guesswork out of design-to-dev handoff for the front-end teams building against it.
• Later extended into KPR Digital, designing the notary order workflow and an RBAC-based system for managing national quota allocations.

Consumer-facing modules across the BRImo and QITA super apps: Credit Card and Installment Conversion, the physical debit card issuance journey, Biller payments, and Lifestyle features.

• Simplified the Credit Card Installment Conversion journey, fewer steps, clearer copy at each edge case, to bring down where people were dropping off mid-flow.
• Benchmarked competitor debit card journeys before rebuilding BRI's own request-to-activation flow, including live shipment tracking, return handling, and the in-app notifications around it.
• Standardized the biller payment components in the design system so the flow felt consistent across billers instead of each one following its own pattern.
• Sat in on design QA regularly with engineering to catch implementation drift before release, which mattered more here than on most products given the transaction risk involved.

A digital platform for BUMDes operational workflows, financial reporting, and educational resources, built before the team shifted focus to the BRILink Agent segment.

• Reworked the dashboard, educational content, and financial report pages around a flatter navigation hierarchy, cutting how many clicks it took to reach anything. Most of the people using it were in rural areas and not used to software like this.
• Built and maintained the design system behind it: color and number tokens (spacing, layout grids, corner radii) plus the reusable components (modals, forms, charts, navigation) the developers built against.

BSI's mobile banking app after the three-bank merger: consolidating the design system and rebuilding the enterprise component library around the new brand.

• Took over the enterprise design system after the merger and rebuilt the parts of the component library that had drifted out of sync with the new brand.
• Ran usability testing on core banking flows and used what came out of it to shape what actually made it into the post-rebrand roadmap, rather than working off assumptions.
• Reorganized the Figma files around product epics instead of loose screens, which made it noticeably easier for new designers joining mid-project to find their footing.

BTN's retail banking app across mobile and web, covering daily transactions, account management, and the rest of the core banking services.

• Built the design system in Figma for both the mobile and web products, so the same components carried across instead of each platform drifting on its own.
• Wrote the documentation alongside it, so engineers and BAs had one place to check how a component behaved instead of asking a designer every time.
• Turned the banking requirements, which arrived dense and highly technical, into user flows and wireframes the team could actually build from.
• Built clickable prototypes for client presentations, which settled disagreements faster than static mockups did.

A concept for adapting BTN's core banking services to BTN Syariah's own brand and Sharia-compliant requirements.

• Migrated the core design system over from BTN Conventional and reworked it to fit BTN Syariah's brand.
• Designed the highest-traffic screens: Home, Payment, Confirmation, MPIN, and Receipt.
• Made the custom 3D icons and visual assets in Blender, sized down to stay legible at mobile icon scale.
• Worked with the business analysts, product managers, and engineers through build to keep what shipped close to what was designed.

CIMB's internal web dashboard for monitoring the ATM network: operations, system maintenance, and transaction analytics.

• Mapped the user flows, sitemap, and prototypes for the dashboard, which had a long list of administrative operations to account for.
• Designed the table-heavy screens so the operations team could scan a large dataset without losing their place in it.
• Designed the core screens for Dashboard, Financial Transactions, and System Maintenance.
• Ran competitor analysis and design alignment sessions before presenting mockups to the client's stakeholders.

I founded a startup with my small team from campus, focused on e-commerce. I created the UI design concept for the home, category, product, cart, and order pages. I also assisted the front-end team in developing the website.

• Designed the shopping experience end to end (home, category, product, cart, checkout) plus the admin dashboard, then worked with our front-end team to get it live on WordPress.
• Ran surveys and usability tests throughout, which is where most of our early product decisions came from before we had any real usage data to go on.